Terms and conditions
All orders are normally despatched by 2nd class Royal Mail or Parcelforce within 48 hours. We reserve the right to select a different method of carriage at our discretion.
Any claims for non-delivery or shortages must be made in writing within 3 days of delivery or 14 days of the order being placed respectively. No claims will be investigated after this period.
If in the unlikely event any item is discontinued or
temporarily out of stock, we will inform you as soon as we are informed
from the distributor. We can then discuss with you a full refund or an
We offer a full money back guarantee for all faulty items. To
qualify you must email us with details of the fault within 7 days of
the goods arriving and await our reply. We may then ask you to return
your goods, which must be received by us within 30 days of the original
receipt of the goods, complete with all original packaging and labels
intact. As long as these conditions are met, we will happily offer a
full refund. Prior to sending your item back, please email us to
explain the fault and await our reply. We also recommend, for your own
security, that you obtain proof of posting from the Post Office.
Unfortunately we are unable to offer a full refund for any other
reason than the item is faulty or is not as described on our site, in
this case a 20% restocking charge will be deducted from your refund.
This does not affect your statutory rights as a customer.
If you choose to cancel your order once payment has been made, you
must notify us immediately. If the item has not been despatched, you
will be entitled to a full refund. If the order has been despatched
then our you will be subject to our returns proceedure (see above).
We accept payment by Visa, MasterCard, Switch, Solo, and Delta. All
credit/debit card details given to this site are secure and are
processed by Protx. Any charges will appear on your credit/debit card
statement as ‘The Little Lavender Patch’.
Those wishing to pay by cheque have the option to print an order
form and post us their order with payment by cheque. United Kingdom
cheques only please. Once payment has cleared, your order will be
processed and your goods despatched.
All prices quoted on our web site are in pounds sterling and inclusive of VAT.
Postage terms here...
If you wish to contact us for any reason, please use the contact us page.
This site and its content is protected by International copyright
law. You may not reproduce any part of this website without prior
written confirmation from The Little Lavender Patch or mtstudios ltd, please contact us for more information.
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the
Data Protection act 1998).
The information collected about customers, is that which is entered
at the time of ordering. The reason that we collect information about
you is to process your order and to provide you with the best possible
service. We will not e-mail you in the future unless you have given us
your consent, we are replying to your correspondence, or if we need to
advise you about your order.
Under no circumstances do we share your data with any third parties.
If you wish to give someone a gift from our site, but are unsure
what they would like or what size they are, why not purchase a gift
voucher. These can be purchased in denominations of £5, £10 and £25.
Once you have ordered the gift voucher, you have the option of having
it emailed to yourself or a friend (including a message). Gift
Vouchers can be printed and cut out and used as traditional vouchers if
you prefer. Each certificate has a unique code, which is entered at the
checkout when purchasing your items.
Where a promotion / corporate discount has been given, you need to
enter the code that appears in the advertisement. This code will be
valid for the period of time stated on the advertisement, and will give
the customer the advertised percentage off their goods.
If you would like us to run a promotion for you to advertise and offer a discount, please contact us.