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Terms and conditions

Order processing and delivery times

All orders are normally despatched by 2nd class Royal Mail or Parcelforce within 48 hours. We reserve the right to select a different method of carriage at our discretion.

Any claims for non-delivery or shortages must be made in writing within 3 days of delivery or 14 days of the order being placed respectively. No claims will be investigated after this period.

If in the unlikely event any item is discontinued or temporarily out of stock, we will inform you as soon as we are informed from the distributor. We can then discuss with you a full refund or an alternative product.

Returns

We offer a full money back guarantee for all faulty items. To qualify you must email us with details of the fault within 7 days of the goods arriving and await our reply. We may then ask you to return your goods, which must be received by us within 30 days of the original receipt of the goods, complete with all original packaging and labels intact. As long as these conditions are met, we will happily offer a full refund. Prior to sending your item back, please email us to explain the fault and await our reply. We also recommend, for your own security, that you obtain proof of posting from the Post Office.

Unfortunately we are unable to offer a full refund for any other reason than the item is faulty or is not as described on our site, in this case a 20% restocking charge will be deducted from your refund.

This does not affect your statutory rights as a customer.

Cancellations

If you choose to cancel your order once payment has been made, you must notify us immediately. If the item has not been despatched, you will be entitled to a full refund. If the order has been despatched then our you will be subject to our returns proceedure (see above).

Payment

We accept payment by Visa, MasterCard, Switch, Solo, and Delta. All credit/debit card details given to this site are secure and are processed by Protx. Any charges will appear on your credit/debit card statement as ‘The Little Lavender Patch’.

Those wishing to pay by cheque have the option to print an order form and post us their order with payment by cheque. United Kingdom cheques only please. Once payment has cleared, your order will be processed and your goods despatched.

Prices

All prices quoted on our web site are in pounds sterling and inclusive of VAT.

Postage and Packaging

Postage terms here...

Customer support and service

If you wish to contact us for any reason, please use the contact us page.

Copyright

This site and its content is protected by International copyright law.  You may not reproduce any part of this website without prior written confirmation from The Little Lavender Patch or mtstudios ltd, please contact us for more information.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection act 1998).

The information collected about customers, is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent, we are replying to your correspondence, or if we need to advise you about your order.

Under no circumstances do we share your data with any third parties.

Gift Vouchers

If you wish to give someone a gift from our site, but are unsure what they would like or what size they are, why not purchase a gift voucher. These can be purchased in denominations of £5, £10 and £25. Once you have ordered the gift voucher, you have the option of having it emailed to yourself or a friend (including a message).  Gift Vouchers can be printed and cut out and used as traditional vouchers if you prefer. Each certificate has a unique code, which is entered at the checkout when purchasing your items.

Promotions / Corporate Discounts

Where a promotion / corporate discount has been given, you need to enter the code that appears in the advertisement. This code will be valid for the period of time stated on the advertisement, and will give the customer the advertised percentage off their goods.

If you would like us to run a promotion for you to advertise and offer a discount, please contact us.



The Magazine

Quilt Shows/Meetings for 2017

Shop by Department

Summer Sale 2017

New Products

NEW Childrens Craft kits

Dressmaking

Card Templates

Quilting / Patchwork Fabrics

Pre- cut Fabric Appliques

Quilting & Patchwork Patterns

Patchwork Kits

Ric Rac

Patchwork Quilt Labels

Patchwork Fat Quater Bundles + Eighth Bundles

Bunting Kits

Buttons, Ribbons,Trimmings, Applique,embellishment

Childrens Clothing, Kits & Patterns

Ex Quilted Samples for Sale

Cotton Fabric Cot,Cushion and Wallhanging Panels

Gift ideas

Christmas 2017

Gift Vouchers
Gift Certificates

Gift Vouchers are now available in the following denominations

£5, £10 or £20

They can be posted or e-mailed

£ 5.00, £ 10.00, £ 25.00,
News Flash

 

Royal Mail Postage Changes

Postage rates have been changed.A thinner packet will cost less so we will try and redeuce the size of he packet as much as possible. Once your order is packed we will refund any over payment of postage costs if they occur

 

We post worldwide

Just e-mail us for an idea of postage costs

 

We are available to attend group meetings,just give us a call.Loyalty card points can still be collected on the website

Shows/meetings

Check our 'show' page to see where we will be in the coming months. We are attending less shows his year but all our products are still available on the website/Mail order



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